firehawkartinstaller (“we,” “our,” or “the Agency”) operates as a Domestic Referral Agency . . This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (https://firehawkartinstallers.com/) and our referral services. This policy applies to all users of our website and services, including clients seeking domestic cleaning services and domestic workers registered with our agency.
2. Information We Collect
2.1 From Clients (Persons Seeking Domestic Services) Contact information: name, email address, mailing address, and phone number Financial information: credit card or payment details used to pay referral fees and domestic service charges Service preferences: type of Installer requested, scheduling preferences, and property details Geolocation data (when you use our website or app) Device and browser information, IP address, and Internet Service Provider (ISP) Communications between you and our agency related to referral services
2.2 From Registered Domestic Workers Contact information: name, email address, mailing address, and phone number Work experience and qualifications (verified during the registration and interview process as required by law) Availability, service area preferences, and any restrictions on hours, location, conditions, or type of work Legal authorization to work in the United States (verified as required by federal law) Business permits or licenses, where applicable
2.3 Automatically Collected Information Internet or electronic activity: device type, operating system, browser type, IP address Inferences drawn from personal information to improve our referral services
3. How We Use Your Information We use the information we collect to: Provide and improve our Installation process, including matching clients with registered domestic workers Process referral fee payments and service payments Communicate with you about your referral requests, appointments, and account Screen and verify domestic workers during the registration process as required by California Civil Code §1812.5095 Verify domestic workers’ legal authorization to work as required by federal law Comply with legal requirements and protect the rights and safety of our users Evaluate and improve our website and user experience
4. How We Protect Your Information Your personal information is stored behind secured networks and is only accessible by authorized persons who are required to keep the information confidential. All sensitive financial information is encrypted via Secure Socket Layer (SSL) technology. All payment transactions are processed through a third-party gateway provider and are not stored on our servers. We implement a variety of security measures when you submit or access your information. While we use industry-standard protections, no data transmission over the Internet can be guaranteed to be 100% secure.
5. Data Sharing and Disclosure We do not sell your personal information under any circumstances. We may share your information only in the following circumstances: With registered domestic workers or clients as necessary to facilitate the referral (for example, sharing a client’s address with the referred domestic worker) With third-party service providers who assist us in operating our website and processing payments, provided they agree to keep your information confidential When required by law, or to comply with legal processes, enforce our policies, or protect the rights, property, or safety of our users and others SMS opt-in data and phone numbers collected for SMS purposes are not shared with any third party or affiliate for marketing purposes.
6. SMS Terms and Conditions
6.1 Types of SMS Communications If you have consented to receive text messages from Mya Cleaning Service, you may receive messages related to appointment reminders, scheduling updates, and follow-up communications regarding your referral service.
6.2 Message Frequency Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.
6.3 Fees Standard message and data rates may apply depending on your carrier’s pricing plan.
6.4 Opt-In and Opt-Out You may opt out at any time by replying STOP. To opt back in, reply START. For assistance, reply HELP or contact us directly. If you do not wish to receive SMS messages, you may decline the SMS consent option on our forms.
7. Cookies We do not use cookies for tracking purposes. You can manage cookie settings through your browser. Disabling cookies may limit certain website features but will not prevent you from using our referral services.
8. California Online Privacy Protection Act (CalOPPA) In accordance with CalOPPA: Users may visit our site anonymously This Privacy Policy is linked from our home page You will be notified of any changes on this Privacy Policy page You may update your personal information by emailing us, calling us, or editing your account
9. Do Not Track Signals We honor Do Not Track signals and do not plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place. We do not allow third-party behavioral tracking.
10. Children’s Privacy (COPPA) We do not specifically market to or knowingly collect personal information from children under the age of 13.
11. Fair Information Practices In the event of a data breach, we will notify affected users via email and in-site notification within 7 business days. Individuals have the right to pursue enforceable rights against data collectors and processors who fail to adhere to the law.
12. CAN-SPAM Act We collect your email address to send information, respond to inquiries, process orders, and send updates related to our referral services. In accordance with the CAN-SPAM Act, we will not use false or misleading subject lines or email addresses, will identify messages as advertisements where appropriate, will include our physical business address, and will honor opt-out requests promptly. You may unsubscribe from emails by following the instructions at the bottom of each email.
13. Contact Us If you have questions regarding this Privacy Policy, you may contact us at:
Fire Hawk Art Installer
https://firehawkartinstallers.com/
+1 407-573-7775 #800
